The Idaho Lottery is focused on increasing retail performance

Lapis Software Associates, LLC announced today that the Idaho Lottery has selected two of the company’s products - gemIntelligenceTM, a lottery sales force automation solution and gemRetailerTM, a portal for lottery retailers and corporate accounts with the objective of increasing the support and service to retailers.

The Idaho Lottery, one of the pioneers in the lottery industry using sales force automation, issued a Request for Proposal (RFP) on June 22, 2016 for a comprehensive, state-of-the-art Lottery Gaming System that would provide the best value in technology available today and that would provide the greatest flexibility to adapt to changes in the future. The RFP included requirements for a state of the art sales force automation system and extranet, web portal for the Lottery’s retailers. These new services will substantially upgrade the lottery’s capabilities for their field sales representatives and retailers.

After a very competitive RFP process, the gaming system contract was signed with Intralot in February 2017. As part of the new system the Lottery selected gemIntelligence and gemRetailer which will be customized for the Lottery’s requirements and integrated with the Intralot gaming system.

“gemIntelligence and gemRetailer will provide our Lottery with new capabilities that will improve service to our Lottery retailers, and help our lottery sales team improve performance” said Jeff Anderson, Director for the Idaho Lottery. “We were impressed with the breadth of features offered as well as the ease of use of these applications. The flexibility to adapt to our unique business processes and quickly meet our evolving business requirements are major advantages that will help us better serve our retailer customers and player needs.”

gemIntelligence and gemRetailer provide lotteries with a powerful Retail Ecosystem that enables lotteries to choose from a growing suite of capabilities and then receive a more customized application that quickly turns their retail performance best practices into automated solutions. With Lapis’ innovative “Always-On Architecture,” lotteries can take advantage of real time information and full visibility anywhere, anytime, and using any mobile/web device.

“We are excited to work closely with the Idaho Lottery because of their dedicated commitment to ongoing innovation. gemIntelligence is designed to support a truly collaborative partnership so this is a great opportunity to help accelerate retail performance”, said Jean Lombard, President of Lapis Software Associates. “We are also grateful for the opportunity to support Intralot in serving the Lottery with a focus on improving service to retailers and the Lottery personnel that support them every day.”

About the Idaho Lottery

The Idaho Lottery responsibly provides a variety of entertaining games featuring Powerball, Mega Millions, Scratch GamesTM, and PullTabs with a high degree of integrity to maximize the dividend for Idaho public schools and the permanent building fund. Since their inception in 1989, the Idaho Lottery has sold over $3.1 billion in products, awarded over $1.9 billion in prizes to players, returned $186.5 million in retail commissions, and distributed $744 million in Lottery dividends to Idaho public schools and the Permanent Building Fund. To learn more, please visit


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